Frequently Asked Questions
Everything you need to know about shopping at The Mill.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you ship internationally?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track the status of my order?
Once your order is processed, you can track it through the 'Order History' section of your account or by clicking the link in your shipping confirmation email.
Are your products ethically sourced?
At The Mill, we prioritize quality and integrity. We work closely with our suppliers to ensure all products meet our high standards for ethical production and sustainable materials.